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Technical support FAQ
- How to install a terminal on your computer?Page issue
- Download the setup file of the chosen platform from "Download Center" section of your Members Area.
- Run the file and follow the instructions.
In case of any problems during the installation procedure, please contact our Live Support.
- What to do if the terminal says "No connection"?Page issue
Possible reasons of "No connection" may be either poor Internet connection or problems with the server.
To solve the problem, try to do the following:
- Check if your Internet connection is stable and good.
- If it is, try to rescan servers. Left-click on the "No connection" message in the bottom right corner of the terminal and choose "Rescan servers".
- If rescanning didn’t help, re-login to your account in the terminal’s main menu.
If none of the above steps resolved the issue, please contact our Live Support in any way that is convenient for you.
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